I purchased this AC as I was having a good quality assurance in my mind of this product because it comes under TATA umbrella, but I am sorry to say that trust has been completely broken as I can confirm with my experience that VOLTAS supply substandard products in Indian market.
within 2 years the copper tube has rusted completely causing the leakage of gas and non working of unit. When I contacted their service team they visited and said that the Copper tube needs to be replaced if nor repairable and that will account almost Rs. 6500 .
However their explanation of the rusting, which was authenticated by their local service head too on phone was complete bizarre.
What they mentioned was that a airborne chemical reaction is causing this rusting so fast in copper tube that it cannot survive even 3-4 years is quiet scandalous as It seems companies like Voltas launch a substandard materials in market to keep the customer engage in frequent changing of their appliances.
Earlier I was using AC from Carrier company at same premises for 5 years but this so called mysterious chemical reaction never happened with my old AC as material was of good quality.
They said that AC from Voltas and other company has this issues in area where sewerage drain is flowing in proximity of 2-3 km I was just wondering that is this a marketing strategy to cash this mysterious cause as there are very little place in India where we don’t have an open drain or Nallah .
Hence as per their theory VOLTAS AC is almost not suitable for 85% of India.
Finally I can say that VOLTAS is a Pathetic product with more pathetic after sales services in Indian market.