This review is to highlight the pathetic service by Voltas. It seems they are just not bothered about their customers once the product is sold.
I had a relocation request, it was not even about an issue in the product, the AC was to be uninstalled from my old house and reinstalled in my new house. For both this I made a request and specified dates for both actions respectively.
I had to make a continuous followup in both the cases i.e for un installation and installation. My installation is not yet done, it was scheduled on 01st June, it is 4th June today and still no one has come to install. In spite calling the customer care and the service center daily.
For un installation the technician had finally come on the 4th day after the scheduled date again after calling continuously . I wonder what kind of service the company is providing to its customers, its like they are not even bothered.
The tata companies are known for their great products and even greater customer focus, but with this experience of mine all those beliefs have been shattered. The product is no doubt good but if you are going to buy any voltas product then bid a goodbye to customer service because I don’t think Voltas as a company knows what customer service means neither their employees looks at customer feedback.
Look elsewhere if you are particular about customer service.
Regards,
Vijay