Voltas ... Shame !!! Shame !!!! Company
I registered the complaint on 28th May 2010 (Complaint no. 10MY2800602) but is still unattended. I purchased a new Voltas Vertis Gold I (5 Star) AC in April 2010 with a view that it will give me chilling winters feel this summer. After doing my homework on all ACs, finally I shortlisted Onida, Voltas and Carrier AC out of which I selected voltas due to association of big brand name like TATA group with it.
I was very happy with this purchase but soon it proved to be a fake illusion. Only after one month of use, the AC stopped chilling. I called up the customer care and what they call 24 working hour support (actually 3 days as they consider 8 hours as working timing so 8 X 3 = 24 hours) they sent 2 people to check my AC.
The person sent for ac checkup were casually dressed (not at all giving feel as if they even belong to a company). Anyways, out of my business, they checked the AC and told me that there is no GAS in the AC and another engineer will come tomorrow to fill the GAS in the AC and repair the leakage point. The AC actually has that manufacturing defect.
I was very depressed that the new AC had such problem. Anyways, I waited the next day and the next day and the next day but nobody showed up. Finally I thought to re-call at the customer care. They assured me that the engineer will be coming tomorrow but as expected, there tomorrow never came and my AC is still not working. Now everyday I call them 3 times a day and in morning they say engieer will come today. In afternoon they say, that for sure engineer will come by evening and in evening they say that engineer will come tomorrow.
I talked to the seniors at customer care and they again commit that engineer will come tomorrow and that never happens actually. Now again today at the time of writing this review, I had a word with the TL at there customer care (Mr. Ravinder) and he told me that engineer (Mr. Karim Khan) from Hemkunt Aircon will come tomorrow for sure. I am pretty sure that this is again not going to happen so I am taking my time at the night and writing the complaint / review so all the people in India may think lakh times before buying any Voltas / Tata product. Though they claim to be best but believe me they are the worst in this world.
I was dreaming of chilling summers but they game me hot and depressing summers. What a wonderful product they have made and top of it what a wonderful service they give.
Shame for Tatas.... Shame for Voltas.....