VSNL was the only ISP in India a few months back.. but after the advent of many other private ISPs, the potholes of VSNL services are pretty evident. The TCP/IP service is seldom fast and most of the time, the server is down, popping out nothing but error messages. Even the quality of the mail service offered has degraded and mails seldom reach destinations as expected. Apart from this, the price we pay is pretty heavy and there is a lot of disparity between the VSNL and the Dept. of Telecom Dial Up Tariffs. I Guess alot of quality customer service has to be built into it, to get back its name.