I am the most avid shopper on Amazon and I must say that buying a bed from Wakefit was the most regretted purchases I have ever done on Amazon. Not only I completely lost the trust in Wakefit but also decided to take this matter to National Consumer Court. Even after 8 days of purchasing, I haven’t received the bed and my payment is stuck.
I ordered this bed on 5th March and the estimated delivery date was between 9-13 March. Its already 13th March midnight and still not delivered. The current update on Amazon is that expected delivery date is between 14-17 and if I do not receive the bed by then I can file for a refund on 18th March which is 10 days from the date of Purchase.
( I could have bought this bed from a local market in 30 minutes)
Since the orde date I started getting these annoying calls from Wakefit customer service that your shipment has been docketed and the estimated delivery date is 13th March (Which I knew already from Amazon Order Status). However there was no further tracking information available.
I spoke to Amazon customer care once delivery was failed and they couldn’t help me either saying that this is Seller fulfilled order and they do not have any control. This was really surprising for me.
This whole transaction became so frustrating and I totally regretted my choice. One of the Wakefit customer care agent told me that their warehouse is in Okhla New Delhi which is hardly 20 kms away from my home and still they couldn’t able to deliver it on time.
I wouldn’t recommend to buy anything from Wakefit.