Visited WE health & fitness center (JP Nagar) for Aqua Aerobics, the lady instructor convinced me to get to the personal training package. I bought the package next day, we have drawn goals and the uses of strength training etc.. I go to work so I preferred morning training hours. 1 week was good, she spends time with me and shared lot of fitness tips etc, the second week the trainer quits unexpectedly and overnight got a call from the Gym manager "Rakesh Kumar" that she left.
The next day morning, i was so disappointed and went to gym and expressed my unhappiness, shockingly the manager was so rude and arrogant. He said, he is not responsible for his employee leaves and throw the ball on my face. I was looking for someone apologetic rather he was rude and not taking responsibility or giving me proper alternate options. He said I need come by noon , I said I work hence preferred mornings, I asked him can u arrange for another lady trainer for me, he said not possible..The entire argument went for a while. I asked him to cancel my subscription, he said "fine" and no retention mode, just went to the front desk and asked to pay the check back.
WE Fitness Health and wellness centre, management is no mood to retain customers, he is arrogant, egoist and don’t care attitude. I felt not staying a single moment and walked out... Fitness supposed to be your happy mode, you connect with your gym & trainers, here @ WE, no attention paid to any of those. It is a new company & they should have put some more effort to hire a better manager who knows how to deal with customers. WE gym a disappointing and no attention customer and care less gym.. I would advice you to check it out personally & see...