I happened to come across Whirlpool customer care to book a repair for my refrigerator. They have a pathetic IVR system where I selected the English language and it took me to an operator who only knew Tamil. Somehow, I gave all the details about the refrigerator and the complaint was raised for the product of Washing machine. The technician who turned up was a Washing machine technician and had brought in the respective parts, I had corrected the error earlier during the conversation with the agency representative but still their system showed it as a Washing machine repair. They really need to improve their customer care department.