The 2 - door icemagic stopped cooling after about 3 years’ service. We had taken an extended warranty for 7 years so we were covered under it, except that we were charged for a worn out drying tray ( Rs.750/- WHEW !!). The service man attended within a day of our complaint.
WIthin 10 days the fridge developed another problem and the serviceman attended promptly again. We were told that the Tecumseh compressor had packed up and it would take several days to replace it. The kitchen was fast slipping into chaos and, with it, our hairs were beginning to stand on end. No fridge ?!! Huh?
We pressurised them to act fast. Somebody from there told us to look up the web to locate company personnel since the compressor had to be shipped to Mumbai from Faridabad if it was not in stock. That’s when I came across all these shocking stories of negligence posted by many Whirlpool customers. Not one positive comment and I was beginning to think is this company so back-of-beyond ? Our hopes were sinking as 2 days passed with conflicting replies frmo their service agents. Finally on the third or fouth day the compressor arrived and the fridge was put back into operation. No charges for the new compressor, except for Rs.200 for copper tubing.
Next day again the fridge developed another snag as water was leaking from somewhere. Ring ring !! The service man attended same day ! Two weeks now and everything’s fine.
So, thankfully none of the negative posts were proved true for us. They are not so bad, guys !