I am a proud owner of a Whirlpool air conditioner in India.
Lately good customer service is turning out to be a mirage for me.
History
I purchased a air conditioner in Delhi in India in 2004 and took a additional 5 year extended warranty for my convenience(Cost of the same was approx. 25% of the air conditioner cost)
1. I never received the copy of the extended warranty till now. Still I hold the cover note only. I got transferred to Ahmedabad in 2005 and then back to Chandigarh in 2006.
In 2006 I tracked down the Service Station in Chandigah and got my first free service after 2 years whereas this warranty includes two annual maintenance services for Free.
Also I requested for Insurance policy but.
2. This year again I tried to contact the Service Centre, but the numbers has changed. I went to your official website but the number mentioned there is incorrect. I tried to contact the corporate office. Again the number mentioned in the website is only ringing and nobody receives the call.
3. I sent a mail on the customer support in India but.
My proud is now getting drowned