I am getting very bad service.We have purchased the Membrane filler @Rs 2150/- on 06.05.2013 along with three other filters. Total we have paid Rs 3545/- including IC of Rs 115/- against Whirlpool service request no (SRN) 3546. Suddenly with 2 months 10 days, our RO became non-functional & we booked SRN KL0713008538 dated 16.07.2013. Service emgr came & confirmed that MEMBRANE Filter is defective & we need to change.
I refused to pay service charge of Rs 280/- as it’s ridiculous that such a costly filterof Rs 2150/- became faulty within 2 months only & that also without any damage from our endor change of input water. Informatively, we are living total 18 families in the same apartment & using same input water from common overhead tank & all other’s ROs / Purifiers are working normal.
It simply proves that MEMBRANE filter was itself having some manufacturing defects. Subsequently I have informed Whirlpool Helpdesk reg this issue on 17.07.2013 & 21.07.2013 but didn’t get a single response from Whirlpool end. Finally I was forced to purchase an alternative purifier from Eureka Forbes @Rs 1699/- on 22.07.2013 b’caz it’s day-to-day drinking water issue.
Fortunately I got a call on 25.07.2013 from one service engr & was told that our faulty Membrane filter will be replaced by another new one & accordingly I was asked to book the SRN KL0713014441 dt 26.07.2013. Later on 27.07.2013, service engr visited my home & changed the membrane filter.
Subsequently output water seems to be normal although TDS was at little bit higher side (110 ~140) but as per service engr, it will gradually decrease. Most surprisingly again on 27th, the service engr asked for service charge of Rs 280/-. When I refused to pay, he removed the new Membrane filter & take it away.
Now pls tell me is this a service? Shall a customer is accountable to pay service charges for a product’s manufacturing defect? What’s the fault from customer’s side that we should pay service charges to whirlpool at a frequency of 2 months 10 days?
On the other side, who will compensate Rs 1699/- (price of Eureka Forbes purifier) which I was not supposed to spend at all if Whirlpool changed the Membrane immediately / next day? Why Whirlpool took 10 days (16th July ~ 25th July) time to confirm me that it will be changed free of cost? I, as a general customer is too much disturbed / upset at Whirlpool’s customer support.
Regards,
Pradipta Chowdhury @09831100758
Nabanita Dutta @09230100680