We bought this machine in 2004. We had two other machines before this one. the frist one was a
top loader and the second one was a fully automatic front loader. Though this machine has not given any problem to us, the whole thing started after we took a AMC for two years in 2008.
The AMC covers only vital parts like the mother board of electronic circutitary, motor and things that are "Critical" to the working of the machine and not like cover lid, agitator etc. However, one thing is certaain. You need to follow-up with the service personnel couple of times before they attend. The will atttend at their own sweet time and not consider whether anyone will be home at that point of time. they can not give exact time of arrival and therefore, you may loose a full day waiting for them like it happened the other Saturday for us. After arrival, they would give products like "ScaleGon" https://m.mouthshut.com/Rs rel="nofollow" target="_blank" >@Rs 135 per pack to be used every month and that too 6 months’ requirement. They do not sell single pieces.
Though the scali ng to the extent in our machine was after prolonged use for more than 5 yrs, they do not have the self-suggested courtesy to use one pack while servicing the machine. This is the first time in 2 yrs of our AMC, we have called them. That too, as the AMC is coming to a close and they need to renew it, we had to use all our perusasion skills to make them come at the time we are at home!
Well, Whirlpool has to sit-up. In fact, this attitude of theirs has made me change my Whirlpool Refrigerator to another brand whose service is far superior to the one being provided by Whirlpool by miles.