Extremely upsetwith the service of this company.I had ordered a bouquet which was not satisfactory as was shown in the website.Paying so much money the product was not up to the standard.The lady at the florist was most rude and did not even know hiw to address the customers problem.Instead she had the audacity to shout back and not accept her fault.There is a serious communication gap between staff.One of the staff had promised a complimentary gift on her own Next day when we called none of the customer staff were aware of it and dint know how to handle the issue.Please ensure good customer satisfaction.