Subject - Employees of World of Wonders need to be more educated and well behaved
I bring to your notice my bad experience with the world of wonders on 1st of June 2013. We had planned for fun with family at the WOW and came to the park. We 4 elders and and a kid we bought 3 unlimited ticket and 1 entry ticket and reached to the entry gate. There we came to know that we have to buy one more entry ticket for the baby. We again went to ticket counter and bought. We entered the park.
After approx 45 mins when we went(3 people) for the ride we came to know that the ticket band on my hand is not for unlimited ride, I asked to the security guy he replied me in a single word that, now we cannot do anything its non changeable and its your fault as we asked on gate for this at gate. So due to one mistake at the gate by the entry people he was just sticking the band on the hand. No one was there to listen us I really surprised that there was no one from the Senior management to handle this and sort out the issue. My suggestion is that you should double check for band sticking and on the entry gate you should mention that orange color is for entry only and pink is for unlimited.
I visited first time with my family and friends family and I did not know about the color of bands I paid money and entered in the park. But security people are keep saying that after 1 and 30 min you came to know that bands are changed. They were not ready to listen. We talked approx 45 min with them and in the last we left the park without any fun.
It was really very bad experience with the WOW.One healthy security guard at the main entrance need to be more educated and well behaved as we was over there at the time of our entry but he also keep saying that its your fault and after one and half hour you are coming to say that you were unknown about the bands color. Its ridicules.
In the last my this weekend was spoiled by the security guards and the other ride people.
**I kindly request you that If you are there do something as I have decided to never visit WOW again in the future.**
*My suggestion is to management as below
1. Do not depend only on the entry guard people that they ask to the people about the band during entry.
2. There should be double check for this
3. Keep a clean board at the entry gate saying about the band color difference
4. In the last please keep some higher management people who can handle the situation.*
Thanks,
Subodh