I had a painful experience with hybrid version of Android-MIUI. With Motorola, Samsung, and Windows Phone, I did not find myself in such a helpless state as with my first ever Xiaomi phone.
At 65, I had no need for playing graphics rich games and collect fancy gadgets. I needed simplicity and convenience. Motorola(Moto) and Samsung brought pure Android O/S, and Nokia Lumia retained purity of Windows O/S.
Xiaomi, however, robbed that purity by thrusting MIUI on average users. MIUI needed bug fixes at a pace no less than the Windows O/S. MIUI which is a tiny little piece of software as compared to Windows O/S has no justification to its presence for the satisfaction of techies at the cost of common user, and therefore, Xiaomi should have had the heart big enough to take back a product for refund when they screwed it up with their half-baked experiments on google’s stable android(m).
Question remains: Do they care for aggrieved buyers? Their conduct shows ‘NO”!