I purchased the product Redmi 2 seeing its superior specs on Flipkart during a flash sales. While I had some concerns regarding their after-sales service, I pushed them to the back-burner once they notified the list of service centres which has a local centre in Trivandrum where I live.
On receiving the phone, I was pleased to see how light the phone was, but I was also concerned to see the lag in performing basic phone functions. The memory seemed to be insufficient at just 1GB RAM and memory available always seemed to be less forcing one to clean up the apps frequently. Just two months into my usage, the misery began. The phone just gave out one fine afternoon with the display going off. Taking it to the local service centre, I was informed that motherboard replacement is required and that it would take 10 days! While I felt that was too long, in hindsight that was a best-case scenario.
The phone took two months for repair, after many follow-ups and pleas for mercy. Once when I told the service centre, I will escalate to Xiaomi, they asked me to escalate. I realized why - the toll free number was unresponsive and emailing only produced a few initial responses to get back and then no movement.
Using the phone for just a week after repair, the problem repeated. On taking to the service centre again, they refused to take the phone citing that they have stopped warranty! After a delay of three more weeks, the phone was taken by service centre and it is still not returned after more than a month with no due date in sight.
All this to say: make very sure of the after-sales service by Xiaomi in your area before you buy a Xiaomi phone. There is no point buying a phone high on features on paper and becoming useless once it has an issue.