I purchased my first smartphone on 16 March 13 as Xolo A500. The mobile was suggested by one of my friend who studied about smartphones a lot during that time. The features it was offering that time was latest and as compared to samsung mobiles, the price was just half of samsung mobiles with same features. The price was Rs 6500 only with android 4.01, dual camera, and a large 4 inch screen. The RAM is 512 MB which is outdated now a days. But still my phone is performing my all basic tasks efficiently and effectively with somewhat slow speed. The basic tasks includes ticketing, banking, emails and online shopping etc. One thing I should tell is that the mobile is not supporting "Google play services". I dont know more about this feature but due to this drawback I cannot install and run many apps. Some of the apps performs limited functions because of this deficiency.
On the part of costumer services, The service was not so prompt. I got disappointed by the costumer service on October 2013 when I got a major problem on my phone, the problem was getting hang every time on boot up. I mailed to Xolo costumer care with IMEI number of my mobile. There was no response from other side. I got my mobile repaired i.e., software updated at local market by investment of Rs 300. After three days I got a call from costumer care regarding the problem. This was disgusting, because one cannot hold a faulty mobile for three days as many of our tasks of daily routine are completely based on phone calls.I hope Xolo has now a days got their costumer service improved.
On the other side the phone is functioning very well after software updation and till now it has got nil problems. I am only disappointed by its speed which is very low and many of my tasks I could not get completed even on 3G internet connection. This is because of 512 MB RAM only.
I love my Xolo A500 mobile because it is my first smart phone. Many of my friends including my younger brother and my wife told me to get the phone replaced, but I denied because I think I am emotionally attached with the phone.
The battery backup is still good. No complain for battery backup. I suggest this phone if RAM is increased and if the costumer service facility is prompt. The camera quality is somewhat good. The rear camera is 5 MP and front camera is 1.3 MP. One drawback about the camera which I want to share is that the transparent glass cover over the rear camera is exposed and because of that it gets many scratches over it and due to which the picture quality of camera gets affected. The picture quality of my front camera which is 1.3 MP is better than that of rear camera. The reason is scratch over the glass cover of rear camera.
The look of the mobile is not so bad. It is black in color, slim, quite heavy and strong. Many times mistakenly by my kids or by me the phone was dropped heavily on floor, the rear cover gets broken which I got replaced by new one. Still the performance of mobile did not got affected.
One thing I would like to share about some of the inbuilt apps of Xolo A500, is that, if you update "youtube and maps" the phone gets drastically slow which I experienced with my phone. When I updated youtube, I was unable to use it. Another app is "maps". On updating the app named "Maps", every time on boot up, the notification comes "Google play Services error". Initially I was unable to identify the problem. The app always prompts the message "Google play services is missing from your phone" and redirect me to google play store. On downloading "Google play services" which is 12 MB in size, I was unable to install it. As my phone did not support that. Due to which many other apps like snapdeal, flipkart and even indian railways app were not getting installed. Even payzapp from HDFC bank is not working properly. I have uninstalled all the updates of youtube and maps from my phone. I request Xolo to take this matter seriously as this reduces the efficiency of mobile. I hope now a days the mobiles which are getting supplied by Xolo are not having the deficiency of "Google play services error".
At last I would like to rate Xolo A 500 as 3 stars because of its limited functionality. Although it is my first android smart phone. Thank you