Here is the example and the victim is none other than ME!I bought a Xolo X900 Phone from Flipkart on 5th March 2013 for Rs. 14199/-. It worked hardly for couple of months and started giving Network problem later. I had to submit the damn phone to the one of the Xolo’s pick up points in Fort, Mumbai on 22nd July 2013(Since, they have their service center in Noida their pick point centers send mobiles to service center and then their begins the worst journey of follow ups).
Since then I have been following up with these Xolo Guys for either replacement or refund and it has become a never ending journey now. The executives I talk to for the status of my phone are just dumb puppets who keep repeating the same phrase saying that we are still working on it. It’s more than a year and till date I have failed to understand what kind of a process are they working on that it takes forever to refund the amount. After all this time waste follow ups I somehow managed to get their PR Manager’s contact details who look after North region, again this guy gave me some other number to follow up. And the story is still continues with never ending follow ups.
I would say if you guys have lot of money to waste or plenty of time to follow ups for the idiot box called Xolo Phone Do go for it but if you value your money do not even think of buying this phone. I am not the only victim of this Xolo Harassment; I have seen many people like me on Androids creed cursing themselves for buying these phones. So, if anyone of you is planning to buy Mobile of Xolo Brand, All I would say is JAGO GRAHAK JAGO!
Sincerely
Xolo Victim_ Varsha