I made 2 hotel bookings a good 10 days ago for Christmas and soon I got a confirmation email saying that the bookings are confirmed and that I will be getting my hotel vouchers in 3 hours time. Nothing has come after 10 days. The customer care people are unaware, unprofessional, rude and liars., They dont know what to answer and how to answer.
At least half a dozen of them kept telling me that the booking stands confirmed and that due to some tech issue my receipt is not being sent. Now after 10 days they tell me that the bookings arent confirmed and that they cannot do anything about it.
The staff is unresponsive and very rude. The worst part is that the managment is also hand in glove with their executives becoz I wrote to the board of directors but no action has been taken. I strongly appeal to one and all not to use yatra.com for any bookings - hotels or airlines.Next time you open yatra.com be prepared to step into hell... thats all for now.