When it comes to booking a ticket everything works fine except when you want to cancel a reservation, it is tough to get money back from Yatra.com. We wanted to get refund money to our bank account(Ref# 120969139745) but due the bug in their system, money was added to eCash account. We are still following up them but after around 5-6 call(of around an hour), no sight of getting our refund back. Poor customer support guys do not have any authority to resolve any issue with out backend team and we have do not get opportunity to interact with backend team who has the final authority to resolve our complaint.