The entire Yatra experience has been a big dissapointment for me. I booked a flight ticket through yatra and paid the money through my debit card. But I cancelled my tickets 20 days before the date of departure, and received an email saying that the refund amount would be processed in the next 1 hour. After 1 hour I again enquired to the customer care service they said refund amount would be deposited in my bank account within the next 4-7 working days depending upon the bank. So I waited for 7 days but then also refund was not made. Then on 8th day I called the yatra as I hadn't recieved the refund by then. The asked me to wait for 15 days more and somehow convinced me also. And its been 3 months since I cancelled my tickets and still I haven't recieved the refund yet. Their customer care service is so rude and refuse to transfer the call to the senior executives and keeps repeating the same rubbish that how a special team has been assigned to my case and they are working with seniors. I got fed up with them and finally decided to contact consumer court. I will not recommend yatra to anyone. Pay more money and try local traveling but don't ever use yatra.