I am from chennai, Kilpauk area
I have applied for You BroadBand couple of months ago. I was well informed about the plan and traiff and a sales person visited to get the cash for the new connection.
All the above happened in a day.
The waited for 1 week no person turned up to setup the connection. Contacted customer support - No proper response
Tried reaching the person who took money from me and got to know he was just service guys and not aware of anything. But he gave me an office number.
Called the office and found that its the regional office, caught the person who spoke with me before taking connection.
He informed that there is a problem which they would rectify in 2 days
After 1 more week No response.
Tried to reach the people. no response through phone.
Wrote a complaint mail to which I only got an automated reply
Then the fight started. Continues phone to them and tried to catch up some one who was not aware of their customer.
After all this hurdles I came to know that there is a service problem and they dont even have rights to provide connection in kilpauk.
I wonder how customers believe such people. Got my money back after 2 months of hurdles. Not even worth one star
I am now with cherrinet and a happy customer.