It seems that they take advantage of owners not being in town and tenants being new to the city/locality. Apart from few exceptions no reviews are praise worthy. They do not understand the contract they sign. They change contracts mid-way. People just vanish into thin air and all you are left is a support mail box ID which just keeps on sending automatic replies with no substance or resolution of your issue. They are prompt in deducting their cut with least concern about tenant and owner. I am writing this as an owner. They could hold tenant only for 6 month and now they all tantrums in getting repairs done again which were done 6 months back which is in clear defiance of contract which they happily changed as per their convenience. Peace of mind is certainly not there but agony is abound with Zenify.