Ive not shopped a lot from zivame.
But I do like the products that they have here. Its different and quite useful.
Sometimes their products have been really good and sometimes just satisfactory.
I havent had to deal with any customer support or havent put up any refund or anything, so I cant really comment on that.
But their delivery service is quite decent and have been delivered to me without any hiccup till date.
I do feel their prices are quite high for few stuffs and well I avoid buying those products.
But this shopping store is definitely useful and it helps me to avoid answering many awkward questions that I would have had to face.
So till now, Im happy with Zivame!