I have made a purchase with zivame and tried returning it as there was in an size issue(They have std size chart for all the items they have which is not true for all the products) but my request for return was simply refused without doing any product inspection. I didnt even touch the product forgot about the trying it out as product itself was way smaller than size mentioned on their website. anyways thats all acceptable to me like having no return policy etc.
But when I tried to post a negative review twice moderation simply rejected the review as it was NEGATIVE? I do online shopping almost like every alternative day or so but never seen any website where in you are allowed to express your point of view. I had not used any bad words in reviews that it can be rejected.
This is clear cut violation of rights of a consumer, planning to take it to consumer forum soon. will keep you posted about progress. DO NOT want people to get stuck into this.
Got a call from customer care after I posted above review on mouthshut, however they are still rigid on their no return policy. thats fine to me as I didnt make any big purchase it was of hardly 800/-. However my another negative review got rejected by them and on complaning there was action taken till date. Literally horrible experience. No rights to writr negative feedback