I have purchased a shirt of the great Zodiac company from a dealer based in Pune, namely Vogue Tailors...
The shirt coasted me Rs. 1500/-. This was the costliest shirt, I have purchased ever. I had a trust on the quality of Zodiac company and I had gone for it.
But unfortunately, that shirt was defective. I had purchased it to ware on my own marriage ceremony and I could not ware it. All my plans had massed up.
Then I had raised a complain to the dealer and he had see the defect and advised me to call a toll free no of zodiac. I had called so many times and after a long long wait, I could send the shirt thru courier.
After sending even, I had to wait for 10 days for the replacement of the shirt.....!!! To sad....
The story does not end here.. I had to suffer a lot till......
Finally, I could get a replacement of the shirt but this time even I could see the worst customer care experience from zodiac... The great clothing company...
The shirt that I got as a replacement was totally different than which I had purchased....!!! They thought that they had better choice than mine!!! I had purchased the shirt with a matching of my suit... but I had been given totally different piece..!!! Now How can I ware it with my suit?
Finally, I can only say that I am very sorry for Zodiac..