I had been looking forward for recruitment solution & sales crm 5 logins but 4 weeks has been nightmare dealing with Zoho team.
Zoho may be a good product, but when it comes to service honestly pathetic service it is & one of the most weird thing I have come across is the arrogancy approach.
Shrutika - being the RSM -Mumbai has got heavy clouds in her head that she is RSM - for her this may be a layman job wherein she feels being highly designated & wanting us to remember she is RSM, but honestly what will make us remember about her is what best solution she brings to the table, how efficient she is to solve the things & wins back customers trust in her orgn, adds values for zoho as the orgn . Hitting just the target numbers is not the sales deal now a days, its more of customer centric satisfaction index which equally measures the sales performance.
From last 4 weeks I have been trying to get just a simple solution for below
the data migration process & cost from act sales crm to zoho sales crm
we have tried all our best efforts on data export which is not happening inspite of going through all the informative links on this
have been asking Shrutika to help us connect with the service or support team but she is telling there is no contact number of service support team.
-Have written mails to the support team but no curtosy to respond back.
-Keep on making calls to Shrutika but 1 out of 5 calls she will respond, its very humiliating experiance for us, which is very shameful thing that a senior RSM person is acting with irresponsibility & arrogancy.
Our concern is that until & unless we do not have the clarity about the process & cost how can we invest yearly payment .
Before sales if this is the attitude & arrogancy then why would one like to have headaces of such people who lack the sensitivity about the service support in such transit process
I would request Zoho senior management people to value & respect even the small customer, lets not encourage the discrimation with the customer when it comes to respect .
Regds,
Sarla