How good of a source is Zomato?
I would never suggest.. Zomato.. I had some bad experience with Zomato.. They dont take responsibility for the order you placed.. Its pure luck whether u get it or not… And if you want to make a complaint.. Only chat option is there..
My experience:
I ordered three biriyani.. Of which only one got delivered.
But payment was made for three..
I reported this in zomato.. They replied they will get back to me.. Neither did they got back..nor refunded..
When i checked this after one month.. They said..they dont have any update… As i didnt continue the chat..??
I gave full details…. Including… Photo of what was delivered and even bill… But nothing was taken forward from zomato end.. I dont understand what further they expect…??
They were not even ready to make a call to my phone..address my issue.. I even requested… but the cutomer care executive who was chatting, didnteven responded for that chat. I feel swiggy is better in such aspects.. They value their customer.. In zomato , there is no value for customer…
My suggestion to all you friends:
If you are really ordering food and you are hungry.. Please order through some other online sites.. Zomato is pathetic.
I am planning to file a customer complaint on them..
Such irresponsible behaviours is not good for any bussiness, and for customers… Customer rights are really thrown out…