Zomato A Platform That Protects Fraud Over Customers: My Real-Life Experience You Must Read
In a world driven by convenience and trust, food delivery platforms like Zomato have become an integral part of our daily lives. We rely on them not just to bring meals to our doorstep but to uphold a certain level of accountability, professionalism, and customer care. Unfortunately, my recent experience with Zomato shattered all of that trust.
This is not just a complaintthis is a warning.
On 21st July 2025, I placed an order on Zomato with Order ID: 7088877010 from a restaurant named Taste of Tandoor. After patiently waiting for two long hours, the app showed that my food had been delivered. But the truth was far from that.
The Rider Who Vanished into Thin Air
Realizing that the food hadnt arrived, I contacted the restaurant directly and managed to obtain the contact number of the Zomato delivery rider, Golu Prajapati(Mobile: 8791175841). Upon calling, he casually informed me that he had already reached the delivery address. I rushed downstairs immediately, only to find no one there.
I called him againno answer. Then again. And again. More than ten times. No response. The so-called delivery partner had vanished with my order, my money, and my patience.
This wasnt a delay. This wasnt a misunderstanding. This was daylight theft, and it was orchestrated by someone who wears Zomatos badge.
Zomatos Response: Cold, Robotic, and Disappointing
Hoping for some resolution, I reached out to Zomato customer support and shared every detail of the incidenthow the order was never delivered, how the rider went missing and stopped answering my calls, and how I had to go through the trouble of contacting the restaurant myself.
What I expected was empathy, an investigation, and at the very least, a refund of ₹;305 for the food I never received.
But here is the official response I received from Zomato:
"After thoroughly reviewing the details from our end, we were unable to verify any discrepancy regarding the delivery of your order. As per our system records, the order was successfully delivered."
Not only did Zomato completely dismiss my complaint, but they also chose to blindly believe the false delivery update in their system over a genuine customer experience. The icing on the cake? They refused the refund and sent me a robotic line about how they "shared the feedback with the concerned team."
So essentially, a Zomato delivery partner can mark your food as delivered, steal your money, and disappearand Zomato will support them.
A ₹;305 Theft That Speaks Volumes About Zomatos Integrity
Lets be clear. This is not about the money. I am not writing this because I want ₹;305 back. I am writing this because if Zomato cant protect customers from basic fraud, if their system cant verify genuine theft, if their support team is trained to shut down complaints without human empathy, then we as customers are just statistics to themnot people.
This ₹;305 was a fee I paid to learn the truth about Zomato:
A company that hides behind automated systems.
A company that protects dishonest employees.
A company that punishes honesty and rewards fraud.
And most importantly:
A company I will never trust again.
The Bigger Picture Why You Should Be Concerned
Some of you reading this might think, Its just one order. But ask yourselfwhat if it had been a medicine delivery for your parents? What if it was food for your child after a long day at school? What if it was an emergency?
What happens when your money is gone, your food is missing, and the platform you’re supposed to trust sides with the fraudster?
Would you still call it just one order?
Zomato is not just responsible for delivering foodthey are responsible for the trust they have cultivated over the years. And with experiences like this, they are destroying it one customer at a time.
My Promise I Will Never Use Zomato Again
I have permanently deleted the Zomato app.
I will never place another order.
And I will continue to share my story until everyone realizes what kind of rogue platform Zomato has become.
Let this post serve as a public record of Zomatos failurenot just in delivery, but in basic customer ethics.
My Message to Zomato
Thank you, Zomato, for revealing your true colors. Thank you for showing me that your loyalty lies with internal fraud, not with customers who have supported you for years. Thank you for robbing me of ₹;305, because now I know that youre not just failing as a delivery platformyoure failing as a company.
Youve lost not just a customer, but a supporter, an advocate, and a believer in your brand.
My Message to Fellow Customers
Before you place your next order on Zomato, think twice. Ask yourself if your money is really safe. Ask if the delivery guy will show upor simply disappear like mine did. Ask if Zomato will stand by you when things go wrong.
Because I already know the answer. And now, so do you.
Share this post. Spread the word. Protect others from being scammed.
If youve had a similar experience, lets join forces and hold these platforms accountable. Enough is enough.
Sanjeev Dixit
A Former Zomato Customer
A Customer Who Refuses to Be Cheated Quietly