After using zoomcar for 2 years where i was spendung around 60k to 80k a year, I habe finally deleted the app and got out of the zoomcar service. Many reasons but i will list a few. (1). A worst of worst customer care. They nt pick up and if they do, they wont resolve or make promises they will never fulfill. (2) Unethical business practices. They will charge on whims and fancies...like fuel charge of Rs 80/liter, late charges of rs 300 per hour even if u were on time and exec delayed tye closure, airport fee of rs. 350 even if they will make give u car outside the airport..And more. (3). Ponzi and fraud schemes.
They were good...bot cheap...good...but over last 6 months they have bad to worse. Highly insensitive team, unethical business pilicies, fraudalent schemes, bad condition of cars, and basically they are here to loot you.