I had booked a maruthi swift for two days. When I reached to pick car, I observed car was very old and I could hear some sound on left tyres. As I had to go for long drive in ghat section I immediately addressed to customer support, they told its a serviced car and if I find problem I can show it to local mechanic. Almost 1 hour wasted to tell this. After that I continued my journey, there were so many problems like music system was worst, AC was not properly working, wipers were not good with lagging sound and parking lights were not available. As I didnt have much time to waste I just continued my journey. Most disastrous thing happened when I reached rto check post. There was no authorisation certificate in the car. They asked me 1000 rs fine for that excluding the state permit tax. I called customer care, they asked me to wait for 15 mins. But I had to wait for 1 hour 15 mins in the check post with the family in heavy rains. And I had to call 4 times as they told me to wait for 15 mins each time. At last they told they will send the soft copy in watsapp but that didnt happen and at last I had to pay 1000 rs fine afrer wasting of 1 hr 30 mins. Though that money was returned. Meanwhile as it was raining I had put indicators as there was no parking lights in the car for 20 mins, after that the car didnt start as the battery drained. Such a worst car it was. Ultimately I had to gather help from natives and push the car to start it. At last I finished my trip and came back by 12:15 night. We only had to upload fuel bills, all other bills everything. After doing all those the car was not locking because of server issues. I waited for 1 and a half hour for the server to become alright and lock. In the midnight where no one was there in and aroumd. Meanwhile one of the customer executive threatened me like I will have to face the consequences when I said I will leave the car unlocked if they dont solve the issue soon. Such a bad experience with the zoom car. Never expected this kind of thing from zoom cars. Wasted 2 and a half hours of travel time and 1 hour after coming back. In the midnight that too in unknown place. Worst experience.