I booked Mercedez Benz on 3 occasions with Zoom vehicle - however I was able to get the car handiest once. the main problem was they did no longer communicated to me that the automobile is not available even they realize yesterday that the automobile met in an twist of fate.
when I reached their they requested me to talk to consumer care and I used to be advised car is not available and trade alternatives(mahindra XUV) available in unique location. I needed to visit subsequent location and that they supplied Mahindra XUV. The circumstance of XUV may be very bad, however I needed to no desire.
I wanted to present a 2d danger to Zoom automobile and again booked the same Mercedez, this time I were given it on time.
third time, I opted for the equal Mercedez and domestic delivery option at 08:30pm. per their coverage, the driving force has to call 1 hr earlier than(i.e.07:30pm). but i’ve now not obtained the call and as a result I contacted the CC(client care) round 07:45pm. They stated that there’s no coverage to call before 1hr and they will reach at 08:30pm sharply. I in no way received any car or name or updates. via 08:30pm, my reserving within the zoom automobile app got vanished. I made 4 to 5 calls to CC and that I never were given any affordable reaction(the call used to disconnect automatically). by way of 09:15 pm when I referred to as them, they eventually discovered the truth that the car I booked is not available. also, no trade options available. i’ve by no means visible an idiotic reaction from any CC. I booked this a category to choose my Dad& mother from airport at 09:20pm. eventually ended up booking cab and my parents has to watch for 1 hr in airport for me.
Zoomcar gave me 500rs using credit& apology. additionally, they refunded the booking quantity less 300rs to my wallet. no longer sure why they took 300rs. want to speak to CC once more, but I hate spending time with Zoom vehicle CC once more.
I used to be new to Chennai and though I no want to personal a vehicle seeing that Zoom automobile is higher than owning a automobile. however, you made me realize owning a car is needed in India.
Zoom car is a totally high-quality marketing strategy, however they do not have returned-up plan. They suppose that giving again the using credit score for not assembly person wishes will help them to retain customers like me. however, it’s going to now not. Sorry Zoom vehicle. I by no means had any worst experience on any products like this. I am a king of man or woman who supply five megastar out of 5, but u do not deserve even zero megastar.
professionals of Zoom automobile - No deposit, no fuel charge, no insurance price. Low fee in comparison to friends. They offer riding credit back for any mistakes from them. Cons of Zoom car you will now not acquire any communication from zoom automobile if the auto isn’t always available. therefore, you will not be able to plan for a experience. This overides all advantages. They do now not have any returned-up automobiles available(i.e. 0 stock) to manipulate surprising screw ups. car excellent(outdoors) may be very negative. purchaser care is not on hand at some stage in needs(call disconnects automatically).