Zopnow is horrible - will turn anyone away from internet shopping for sure. Customer care is useless - both on phone ane email. They refuse to give a complain number on phone(apparently there is no such mechanism as to register a complaint!), so when I send them a mail, they promise to resolve the issue in 24 hours, but days later nothing happens.Zopnow should not be in this business.
Here is the issue:
On 6th December 2016, I have placed an order(Order ID: 5146236 worth Rs 190 and I had paid via credit card)
A wrong order was delivered to me(which was actually worth around Rs 600 - I called the customer care and asked them to pick up this order that belonged to somebody else and deliver my order to me)
Zopnow customer care executives refused to give me a complaint number or reference number claiming there is no such facility available to register a complaint but they assured me the wrong order will be picked up and right one will be handed over to me.
This did not happen till 6 PM, I had to call the customer care again and this time customer care informed me they will simply place a fresh order on my behalf(Order ID 5159206) to get the work done. Finally a delivery person came to my house around 7 PM and he picked up the wrong products and gave me the right products(my original order) I was not required to pay anything for this, as I had already paid for the original order.
After a few days, I logged into Zopnow to find that they have not handled these transactions correctly and they have incorrectly assumed that payment is pending from side.
I called customer care atleast 3 times and explained the above problem to them, they said they are working on it and it will be resolved very soon but nothing is done till now and I still do not even have a complaint number for all the trouble that I underwent. I was not even connected to any escalation team.
This is the worst kind of customer care and the worst online shopping experience. Where is the convenience if I have to call this many times and send a long mail just to get few groceries delivere?