I booked a ticket from Delhi to Dharmshala for a Volvo Bus from Abhibus.com and Bus operator was Abhinandan Travels for 15th August, 2013. My Ticket number is JXQYMY. This Abhinandan Tour is not a Bus operator, he is a Travel agent. I can't understand that how ABHI BUS made a big mistake like this. There was ticket number, seat number but When I reached there, there was no bus. When I called Abhi bus customer care they told me that operator will call me in 5 mins but he didn't call me so I had to take help of Delhi Police who were patrolling there and Delhi Policeman spoke to him and he admitted that he is a travel agent and there was no seat booking for us. After 90 mins we arranged a NON AC 3rd class bus with the help of another operator and that operator told me that he will coordinate with Abhinandan Tours for fare. It was worst traveling experience for us only because of ABHI BUS mistake.My friend who is suffering from back pain had to traveled by a uncomfortable bus and he was in pain for next two days only because of this drama. When I came back and asked about my refund because I paid for Volvo tickets and I traveled in Non AC bus and suffered a lot problems. But now they are least concern about this and they are not replying to mails and also on call they don't have any answer other than this that it will take sometime. I ready to take help of consumer forum to teach them a lesson for don't respect the rights of consumer.