I got Wrong billing from Airtel...and airtel people are not ready to accept that their servers were at fault...after repeated emails & calls no response... just same answer we have state of the art billing system...and now not even ready to take complaints.
my com[plaint was (email content):
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*From: naveen.bisht@nationtoday.in
To: appellate.del@in.airtel.com
Cc: neo_xx8xx@yahoo.co.in;naveensinghbisht8@gmaiil.com
Sent: 14/12/2012 01:26:54 PM
Subject: RE: WRONG BILLING [|BAL|Qrc106121212124312451167|]*
Dear Neha,
You are not getting the point. on 13th night & till 14 morning your Airtel
server kept sending my diwali Wishes/Messages to my friends 25-30 times that accounts
to 1982 MMS
which I never sent.as I just sent 350 messages out of which my outbox also
indicate that last mms sent to a group of 83 recipients failed to send the
message
so my total is if I take all mms sent : 350 mms X INR 5/- each =1750/- not
Rs. 11500/-
I know you have state of the art billing system but on Diwali night it was in
Hang mode and it kept sending multiple mms to my Seniors & friends to their
discomfort & my embarrassment.. receiving 25-30 mms from me and that also in
error mode which they could not open.
Pls rectify the Discomfort & embarrassment caused by your so called STATE OF
THE ART BILLING SYSTEM and send me a normal bill.
Till that time I will hold any bill payments, & Pls dont keep adding any
late fees on this till this all is cleared.
Naveen Singh Bisht
Creative Director|+91-9811990088|+91-9811990089|
Tel: +91-120-7138600| Fax: +91-120-7138650|
8th Floor, Plot no.13 & 14, Sector-126,
Noida-201301, UP, India.
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They Kept sending this message :
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*From: appellate.del@in.airtel.com [mailto:appellate.del@in.airtel.com]
Sent: 17 December 2012 11:42
To: naveen.bisht@nationtoday.in
Subject: Re: WRONG BILLING [|BAL|Qrc114121213123412644062|]*
Namaste Mr. Bisht,
You wrote in on 14 December 2012, regarding the billing discrepancy for your airtel mobile number 9811990088.
On the basis of your complaint, we would like to inform you that we have checked our records and found that the charges levied against the invoice number 918825153 towards the SMS and MMS are correct and valid as per the usage done.
Hence, we regret the infeasibility to provide any reversal for the same. There appears to be no overcharging on your account. We would like to assure you that we have deployed a state of the art billing system which ensures that your bill is always error free.
Further, the current outstanding on the above mentioned number is Rs.13819.93/- as on 17 December 2012. Kindly pay the same at the nearest ARC (airtel relationship Center-list attached) or pay online through website https://airtel.in/ to enjoy uninterrupted services of airtel.
airtel regrets the inconvenience you are experienced. Your suggestions/feedback are always welcome. We hope that we have been able to assist you suitably.
Please do write in for any further assistance.
Please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at 121@in.airtel.com.
If it is still unresolved, do get in touch with our Nodal Team with your earlier request or complaint number. You may send an email at Nodalofficer.del@in.airtel.com or you may call at 9818334865 from 9:30 AM to 6:30 PM Monday to Friday.
If you do not receive a satisfactory response from the Nodal Team, you may send an email to the Appellate Authority at appellate.del@in.airtel.com or you may call at 9958444865 from 9:30 AM to 6:30 PM Monday to Friday. The Appellate would resolve your concern within 30 working days.
Yours sincerely
Urja Appellate
Office bharti airtel limited
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