Dear Fiends, this is my 2nd worst experience with Pillai and Sons Mayiladuturai for Maurti Alto 800 and I had earlier experience with them already in Y 2007, see my comments on https://mouthshut.com/review/Maruti-Suzuki-Alto-LX-review-olstusuptm

This time is worst and after all my followups with the dealer and no action, I have contacted the main customer service (contact@maruti.co.in), they replied and after my explanation, no more response. they just ignored me and doesn't care. we are stupids expecting and talking all 'pros' that Mauruti is perfect, I am the example. Thanks.

From: Anandhan Annasamy

Sent: 24 April 2013 09:49

To: ATM Queue

Subject: RE: Geetha, alto 800 (ISSUE FROM MAYILADUTURAI OUTLET - PILLAI & SONS) CRM:0894000000940

Dear Sir,

I appreciate your prompt response and thank you. The below are the details as requested.

1.The Alto 800 Petrol (LXI) and silky silver colour was booked in ‘AG01 Pillai & Sons, No 46, Vallalagram, SS nallur Post, Mayiladuturai’ with Rs. 5000 on 14th February 2013 under my wife name: Geetha. A, for alto 800 LXI

2.I have discussed over phone to the team lead Mr. Ramkumar for colour change from silver to frost blue and he confirm the availability and agreed to deliver the vehicle on 14th March including an additional discount of Rs 3000, but the condition with ‘if the DD issued today’ and I have arranged the same on 09th March 2013.

3.They have failed to deliver on 14th March and try explain me various explanations, upon my depressed reply, he wrote a mail saying the vehicle is in transit and will take another 6 days. (Email Mar 14 11:15:59 2013)

4.I have requested to confirm the deliver on 7th day which is 20/03/2013 (Email: 14 March 2013 11:29)

5.Upon their failure of returning the confirmation and Mr. Ramkumar’s misact and unwillingness of clear commitment forced me to cancel the order on 15th March 2013 and immediately I have purchased the same vehicle from Trichy PLA on 17th March 2013.

6.Upon the return of my settlement the company deducted 250 Rs without any valid reason, and while interacting with them I miss to understand the fact.

•For my part, it is completely the failure of the Maruti team and there should not be any deduction to me.

•It is a embarrassment to me and deducting my principle for no reason from my end after utilising my money more than 15 days is unacceptable.

•I would like to have an internal query and action to the lead Mr. Ramkumar for his act to eradicate his involvements to the customers with his unethical character.

Please note that currently I am in Nigeria and my phone number is +2347017002006. Hoping your appropriate action on this regards. Thanks and I remain,

Kind Regards,

Anandhan.A

From: ATM Queue [mailto:contact@maruti.co.in]

Sent: 24 April 2013 07:48

To: Anandhan Annasamy

Subject: RE: Geetha, alto 800 (ISSUE FROM MAYILADUTURAI OUTLET - PILLAI & SONS) CRM:0894000000940

Dear Sir,

Thank you for contacting Maruti Suzuki Customer Care.

We have received your communication regarding booking cancellation charges.

We regret the inconvenience caused to you. With reference to your query we request you to kindly contact to the same Maruti dealer showroom where you have booked your car.

We request you to kindly confirm us the name, address and code of the Maruti authorized dealer showroom from where you have booked your car along with your car variant [Alto 800 Petrol/CNG – STD, LX, LXI , LXI (Brown Interiors), LXI with Air Bags].

E701

PILLAI & SONS MOTOR COMPANY

31-A, Rajappa Nagar

Thanjavur

AG01

Pillai & Sons

No 46, Vallalagram, SS nallur Post

Mayiladhuturai

THANJAVUR

Also we request you to kindly send us your exact contact details (phone number with STD code/ mobile number). This will help us to expedite your query at the earliest.

We are looking forward to receive the desired information. We will do our best to assist you in best possible manner.

Please feel free to revert in case of any query or clarification.

Regards,

ANY TIME MARUTI

(Call Us- Toll Free: 1800 102 1800 and 1800 1800 180)

24*7 live chat support on SX4 & A-Star web sites (https://marutisx4.com, https://marutisuzukiastar.com)

Please visit us at https://marutisuzuki.com

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