Dear Customer,

We are glad to inform that MakeMyTrip now has a corporate tie-up with Mouthshut to be able to connect with customers through the forum and respond to the complaint/grievance.

Apologize any inconvenience caused to you while dealing with us.

We have validated your case and found that you have made changed on your booking with the Airline directly. We see that you have tried contacting us for the changes but unfortunately changes were not made. Please note that we have listened to the call recordings on which our agents have tried calling the Airline to changes dates on your booking and initially Mumbai office Airline agent agreed to make changes on the booking but asked us to contact their city office. Our executive called them on the city office number and Airline executive denied to change flights on your booking.

Please note that in case of involuntary changes, Airline has to re-accommodate the passenger as per Airline laws and guidelines and in case Airline fails to do that, then in that case passenger is eligible for a full refund. As a travel agent, we always have to approach Airline to check for alternate options and that is what was done in your case. We are sorry for the trouble

We really appreciate your time and efforts in sharing your feedback with us. Please be assured that we will share it with concerned team and definitely improvise to make sure that such issues is not repeated again.

Please feel free to contact us for any further assistance.

Assuring you best of our services.

Regards,

Team-MakeMyTrip Care