I am a member of Blue Roof Club, Thane. Being club member, I thought, I shall organize celebration function of my company at the club. I expected to get better deal, good hospitality and good food and entertainment.

However, the problem started right from booking of the venue. At each stage of the function, there were failures of the promises. I had booked a particular venue and I was refused the same at last moment and had no choice but to accept a hall of not my choice.

During the party, there were a large number of failures from club end as regards to food supply, food quality and service.

In spite of communicating to the club's representatives, there was no proper response from them. Once you have paid the money, club is not approachable for any of your grievances

Rajan Utturkar