Hello Sir/Ma’am,

Greetings from Brick&Bolt!

We’re extremely sorry for any inconvenience you've experienced, and we truly appreciate you taking the time to bring this to our attention. Your satisfaction is our top priority, and we are committed to resolving this issue promptly.

Could you please share your CRN number so that we can look into the matter? We shall identify the specific challenges you're facing, and get back to you with a solution as soon as possible.

Until then please allow us some time and thank you for your patience and understanding. We value your feedback and the opportunity to make things right.

Regards,

Team Brick&Bolt