Sir,

My Name is Ravikumar.B, I have taken a Big TV southern pack connection from one of the autorized vendors of Big TV - Phoenix Associate,Lakshmi Nagar, Avadi 600071 . The entire amount of 2190 rupees was paid at one go and we have recepite / bill for the payment. The BIG TV men had installed both the Dish and the Set top box with the 3 days of the payment . The connection worked fine for the firt fortnight. But after the first fortnight the connection got disconnected with the message saying that we would need to subscribe for the channels message being displayed on the TV. When called the BIG TV, we were informed that the vendor had not remitted the money collected from us and hence the connection got disconnected and they would look into it. We have been calling the BIG TV office with no progress. It has been a week since we had lodged the complaint but no action has been taken by BIG TV. Now were are being asked to remit addittional money. We had told BIG TV through the complaint that we would approaching consumer forum if our connection is not restored but with little luck. The stalemate still contnuies and as consumer we continue to suffer. But the has increased my resolve to approach the consumer forum and seek justice for all the troubles that we have gone through