Recently I bought a COSCO basketball for my son from a local store. The piece that I got was defective and was leaking air. I contacted the COSCO team to complain about this defective basketball and was impressed with the speed at which they responded to my complaint. I would especially like to highlight the superior customer service provided by Mr. Rajendra from Cosco Mumbai. He was very earnest, approachable and extremely professional. Rajendra made sure that my defective piece was replaced with a new basketball. In the last 15 years, I must have bought atleast 25-30 COSCO basketballs. COSCO was our default brand when I was the captain of my school and college teams. Such kind of superior customer service has made me a loyal customer of their brand. Rgds, Narendra Naidu Director - Syntel