I recently made an online purchase of LUMIA 520 through FLIPKART from MOBILE CENTRAL through credit card. The audio jack was not functional properly. So, I dropped a mail to seller requesting for a replacement. He asked me for getting a DOA from the NOKIA service center. This is the best part, Nokia executive informed me that “NO MANUFACTURER SHALL GIVE A DOA” it is only a false commitment given by the online retailers to attract customers. “I HAVE THIS ON RECORDING”

I informed on the same to FLIPKART they simply said that the seller has declined the replacement. I replied to the mail asking for reason and mentioned about the audio recording I had. Guess what, I was offered with a refund with no explanations asked (KURIAN-Customer relations)

MY doubt is if the MANUFACTURER DOES NOT PERMIT A DOA, how is that the seller is committing on the same. NOKIA & FLIPKART as a brand has lost my respect because the product was only a day old.