Infibeam is losing the seen.

Honestly, their pricing is at par with other site. But this doesn’t means everything (will justify below). They also have a free courier service with order(s) exceeding 100 INR. One of the plus point with Infibeam is that they have International Shipping arrangements with them (charges borne by the consignee).

I ordered a Micromax Canvas HD on infibeam as it was providing it on EMI. After receiving a mail that order has been confirmed, I with the matter of curiosity checked my user account with them. The items which where boasted to be with me within 2-3 days now got postponed for almost a week. Which meant, if the order was confirmed on the day 1st, you’ll have to wait till day 7th.

If addressed properly may have earned them some credits from me. First, they should have at least bothered to updated me with the delay and shouldn’t have taken the orders if the item was out of stock. Having lost all the faith, I am now waiting for my stuffs. I also made up my mind to ask for the cancellation and refund if it gets delayed further.

Sad enough, my second purchase became the last too. First was a 300/- INR book.

Order ID: 10497957 Date: 29th March'2013 (Purchase date)

Scope for Improvement : It takes a lot to build a brand. Many customers like me swear by it. And given that e-commerce will get more fierce by each coming days, being an early entrant and having a good brand value, Infibeam does have lots of potential. But it will lose it to its competition if above shopping experience doesn’t improves.