Hi

Iam Anand from Chennai, subscriber of mobile phone services from M/s Airtel. My intention is seeking legal remedy / compensation for mental harassment provided by unsolicited marketing SMS

In spite of regulation of TRAI (Telecom Regulatory Authority of India) banning unsolicited SMS and my number registered with DND (Do not Disturb) registry, Iam getting unsolicited marketing SMS’s on daily basis.

I have been complaining to Airtel team on daily basis since last 6 months but this menace doesn’t stop nor Airtel is serious about addressing this issue.

I have been escalating this matter with the Appellate authority at Airtel, but no remedy to this problem. I have the entire record of representing to M/s Airtel and SMS logged in my mobile set to substantiate as proof to seek legal remedy

My query is as below

Can I legally file a case against Airtel for non-action and claim compensation for mental agony and harassment caused to me? If yes, whom should I approach, what are the formalities? Will the above be covered under consumer rights protection; is there any such precedence in judgments in India against telecom providers?

Would appreciate if anyone in this forum, can provide me valuable inputs on the above