Hi Ipshita, we are a trusted company committed to delivering an exceptional rental experience for our valued customers. Our dedicated relationship managers go the extra mile to find the most suitable properties for you while ensuring clear, consistent communication and timely follow-ups. Additionally, we process all eligible refunds promptly to provide a seamless and hassle-free experience. Hence, rest assured that your concern has been escalated to the appropriate team, and we will ensure it is resolved promptly.