My Order with Shopping site flipkart for my baby's birthday gift on 11th December but still the product is not delivered for more then 5 days.
From Me:
Actually, I would say Poor service & customer care ever had. Flipkart is crap. Defly I am going to write & talk about this in as many as public blogs and with the persons I know.Such a worst experience I had with you guys.
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From Flipkart:
Hi Suresh,
Order Id: OD31211020483
Thank you for writing in.
I completely understand your concern and apologise for the inconvenience caused to you.
We tried reaching you on 09789846745, however we were unable to reach you and spoke to one of your relative.
We have thoroughly reviewed your complaint and feel that we owe you our deepest apologies for the inconvenience caused in this regard.
We agree that this shopping experience has not been a great one for you and we will make sure such instances do not happen again in future.
I’m sorry that the delivery of your order(Order ID - OD31211020483) has been delayed due to an unforeseen transit related issue.
I’ve notified ekart logistics regarding this delay and we’ll ensure that your order is delivered to you in the next 24-48 hours on priority.
I assure you that we will contact(Ekart Couriers) and work towards providing you with a hassle free shopping experience in future with us.
We request your kind cooperation and understanding in this regard.
We hope this helps with your query. Please feel free to get back to us for any further assistance. Have a good day!
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Please write back to us should you have any other questions or need further assistance.
Regards,
Customer Support
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My reply:
Don't you guys have some courtesy? Still my product is not delivery to me. I knew it wont be delivered to also. but the status is showing delivered within 14th Dec. What kind of action you guys have taken on my mail before. This is totally bullshit shopping with you guys. Don't you guys have know customer's value. for the 2 days my product is stuck in the same place. what kind of service it is? Its very clear that no action has been taken for my previous mail. and no use of calling or sending mails to the customer care of flipkart.
Filpkart is totally a FlopKart .