I’m truly sorry to hear that your experience didn’t reflect the standards we strive to uphold. It’s always concerning when expectations aren’t met and I sincerely apologize for any inconvenience you’ve faced.

Just to clarify, all formalities, including annual maintenance and related details, were explained and cleared at the time of joining. That said, we completely understand how, at times, certain details may not come across clearly – or could be misinterpreted amidst all the information shared.

We genuinely value your feedback, and we’d love the opportunity to reconnect, understand your concerns more closely, and see how we can support you better. Please do reach out to we’re here to listen.