26th January 12’’

>

> ref/let23

>

> Dear Sir,

> I had ordered a samsung Mono Bluethooth order no LSD784686 which was

> delivered at my residence on 25.1.2012. Since I was not in Delhi the

> order was delivered much later that the expected time.

> The order was received by my sister as I was away .Packet was received

> in very poor condition the outer packing was intact but badly crushed.

> As a came around 10pm on opening the packet to my surprise I

> discovered the box of the product was also tempered the Bluetooth was

> missing and only charger was there.

> The box was opened badly from the top, along with the invoice copy

> that too of in incomplete format. I wanted to call your company but no

> contact no’s provided on invoice or the box.

> When I some how managed to find your contact no’s your service timing

> were over and as on today also on phone there is just a answering

> machine to inform that you are not working today .

> I would request you to kindly collect your box and refund my money as

> this has been a poor experience the worst customer service are

> provided from your company as there is no one to answer a customer.

> I feel cheated and have no trust in your company.

>

> >

> With regards

>

> Alok Murti Sharma

> 9540275552