Dear Ms. Mukherjee,

First and foremost kindly accept my apologies for the inconvenience caused to you. We regret the delay in refund processing.

We believe in offering high quality service to our customers and always strive to make continuous improvements, moving ahead with that statement as per to our conversation of date, we are reimbursing USD 125 by check.  

We appreciate your patience cooperation in this matter. Though all refunds get processed in regular time but at times there is delay from airline's end where we do our best to get them expedite the processing.

Yours Sincerely,

Rupesh Srivastava

Assistant Manager –  Customer Service