This is Atul Mohan; I have purchased Reliance broadband connection from Reliance representative on dated 24-Feb-2012 and from that day I am struggling to get refund due to no coverage of reliance broadband in FEB/March’12 Month moreover company has issued connection to another person name on my document and cheque.
From 01-Feb-2012 to 24-Feb-2012: I was receiving calls from Reliance Company to offer broadband connection at residence.
24-Feb-2012 – Finally I issued an Hsbc Account cheque-334941 to Mr. Ankush Sapra (Reliance company representative) mobile number-8802670753) as a reliance broadband connection installation/connection fee.
20-Mar-2012 – Till 20th march I tried my level best to take back my cheque and document back from Reliance Rep being no connection availability in our area.
01-April-2012 – Number of emails exchanged in this regard still 01-April-2012 and on 9-April-2012 – My cheque was cleared from my account without any information to me without connection.
27-May-2012 - Number of communication and email exchanged about refund at customer care.
28-May-2012 - Appellate Escalation Team instructed broadband customer care to revert on this case.
20-June-2012 – Received one email “Your complaint for refund issue, kindly note that we are working on the case and have taken up your concern with the rRajeev_Vermactive team for redressal on priority. In addition, you will get refund amount within 45 -60 days from the date of escalation.”
26-July-2012 – Again Appellate Escalation Team instructed broadband customer care to revert on this case.
05-Aug-2012 – I contacted President (President.services@relianceada.com
Cc: rcomappellateauthority.delhi@relianceada.com, Rcomnodalofficer.Delhi@relianceada.com, customercare@relianceada.com, "broadband@relianceada.com" broadband@relianceada.com
In hope to help but emails received – President to Nodal officer to Appellate to broadband team instructing help customer that all. Nothing has been done so far.
07-Aug-2012- After not getting any clue and response I finally lodged a complaint on "w.CCourt.n" portal with the heading of “Reliance broadband Refund issue”.
16-Aug-2013 – Company person contacted and taken all the information and I have been requested me to provide more information about case being there is no such evidence available in Company however Mr. Ankush accepted the same on conference call.
17-Aug-2012 – Received communication that resolved but not sure whom and how?
26-Aug-2012- Finally, I visited Reliance Communications office (Mr. Ankush office- Building No. 231, Patrparganj indl. Area, Delhi. There I came to know My document including cheque has been misused and connection running on some other person name who’s CAF No – 17800003709486 however mine was different. Initially I was not able to understand the whole issue and Mr. Vimal Kumar Pachauri (9310372680) Enlerprise Business designation informed me that Demand draft is with Ankush and will be delivered me same day.
30-Aug-2012- These People forget the commitment and I need to compliant to media portal.
03-Sept -2012- In company books issue solved however nobody has information how being nothing has been done till date (26-March-2013).
01-Oct-2012- Mr. Ankush contacted us at home on my back and requested close down connection latter with Pan card and address proof copy.
01-Oct-2012- On telephonic call Ankush not able to tell the reason of asking latter but keep asking the latter saying. He has no answer to my simple question is if the connection has not been provided by you till date what connection is running for which you need my written permission to close down.
23-Dec-2012- Later on different - different person comes in picture to assist me in solved the problem but listen and forget or don’t know what to do. But yes always say wait for some time.
24-Dec-2012 – New Document fraud with refund issue (Reliance Broadband Connection fraud) lodge on w.CosrC*t.m.
26-Dec-2012 – Mr. Prabhat contacted me from Media department Reliance and asked to trust and wait for 1 month after wasting me 2 days time. Today is 26-March-2103 where is trust now.
Till date no response from company side on refund and fraud with my personal document misuse. I am not sure where to go next so putting my complaint again on this public portal so at-least company wills response back to me and other new people would have example to safe guard himself in future.
Best Regards
Atul Mohan
+91 9999439015
Email id - atulmohan2@gmail.com
Address - Shakar Pur Delhi – 110092