EVERY MONTH IT IS THE SAME PROBLEM WITH RELIANCE -I RE-CHARGE MY CDMA CELL PHONE 9396785679 ON-LINE ON THE WEBSITE OF RELIANCE --WHERE THE TALK-TIME IS 4500 SECONDS AND TALK TIME VALIDITY IS 30 DAYS. BUT THIS CHEAP DIRTY TRICKY FRAUDULENT IMMEDIATELY SENDS SMS THAT THE VALIDITY IS ONLY 7 DAYS. AND THUS THEY BARR OUGOING CALLS IMMEDIATELY AFTER SEVEN DAYS. RELIANCE CLAIMS THAT THEIR WEB-SITE IS NOT UPDATED. SINCE , LAST SIX MONTHS IT IS THE SAME OLD PROBLEM WITH RELIANCE. RELIANCE CLAIMS WEBSITE IS NOT UPDATED. I ASK RELIANCE AND ALSO TRAI??????WHO IS AT FAULT ??RELIANCE OR THE CUSTOMER. ENCLOSED IS A LETTER FROM RELIANCE(Date: Mon, 5 Aug 2013 11:12:31 +0530
From: customercare@relianceada.com
Subject: RE:'Reliance=012-791-577'Reference to your e-mail
To: suk_pccs@hotmail.com
Dear Shujauddin,
Thank you for contacting Reliance Customer Care.
This is with reference to your E-mail dated 4.8.13 for your number 9396785679 regarding recharge related issue.
We regret for the inconvenience caused in this regard.
Please note that, as per our records for recharge of Rs.31/- you will get only following benefits.
MPR: Rs.31/-
Validity: 7 days.
Benefits: Free 4500 local seconds (onnet & Offnet).
Hence necessary benefits has been posted in your number.
Further our website is not yet updated and we have noted your feedback and we assure you that the same will be updated soon.
Assuring you of our best services always,
Thank you for choosing Reliance.
Regards,
Malarvizhi.T
Officer - Customer Care
Reliance Communications Limited.)
WHY TRAI-TELECOM REGULATORY AUTHORITY OF INDIA -IS NOT TAKING ACTION AGAINST RELIANCE.????
SHUJAUDDIN KHAN-HYDERABAD
9396785679